.hs-overlay{z-index:1000;background:#0f172a80;justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.hs-modal{background:var(--surface,#fff);border-radius:16px;width:100%;max-width:460px;max-height:88vh;padding:22px;overflow-y:auto;box-shadow:0 20px 48px #0f172a2e}.hs-head{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:18px;display:flex}.hs-head h3{font-size:18px;font-weight:800}.hs-head p{color:var(--text-muted,#94a3b8);margin-top:2px;font-size:13px}.hs-close{background:var(--bg,#f0f4f8);cursor:pointer;width:32px;height:32px;color:var(--text-secondary,#64748b);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.hs-contacts{grid-template-columns:1fr 1fr 1fr;gap:10px;margin-bottom:20px;display:grid}.hs-contact{border:1px solid var(--border,#e2e8f0);color:var(--text,#0f172a);text-align:center;border-radius:12px;flex-direction:column;align-items:center;gap:6px;padding:14px 8px;text-decoration:none;transition:all .2s;display:flex}.hs-contact:hover{border-color:var(--primary,#2563eb);background:var(--primary-bg,#eff6ff)}.hs-contact-icon{background:var(--primary-bg,#eff6ff);width:38px;height:38px;color:var(--primary,#2563eb);border-radius:10px;justify-content:center;align-items:center;display:flex}.hs-contact-label{font-size:12px;font-weight:600}.hs-faq-title{color:var(--text-muted,#94a3b8);letter-spacing:.02em;margin-bottom:8px;font-size:13px;font-weight:700}.hs-faq{border:1px solid var(--border,#e2e8f0);border-radius:12px;overflow:hidden}.hs-faq-item+.hs-faq-item{border-top:1px solid var(--border-light,#f1f5f9)}.hs-faq-q{cursor:pointer;width:100%;color:var(--text,#0f172a);text-align:left;background:0 0;border:none;justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;font-size:14px;font-weight:600;display:flex}.hs-faq-q svg{color:var(--text-muted,#94a3b8);flex-shrink:0;transition:transform .2s}.hs-faq-q.open svg{transform:rotate(180deg)}.hs-faq-a{color:var(--text-secondary,#64748b);padding:0 14px 12px;font-size:13px;line-height:1.5}.hs-foot{color:var(--text-muted,#94a3b8);text-align:center;margin-top:16px;font-size:12px}.hs-tabs{background:var(--bg,#f0f4f8);border-radius:10px;gap:4px;margin-bottom:18px;padding:4px;display:flex}.hs-tabs button{color:var(--text-secondary,#64748b);cursor:pointer;background:0 0;border:none;border-radius:8px;flex:1;justify-content:center;align-items:center;gap:6px;padding:8px 6px;font-size:12.5px;font-weight:600;transition:all .15s;display:flex}.hs-tabs button.active{background:var(--surface,#fff);color:var(--primary,#2563eb);box-shadow:0 1px 3px #0f172a14}.hs-empty{text-align:center;color:var(--text-muted,#94a3b8);padding:32px 8px;font-size:13px}.hs-error{color:var(--error,#ef4444);margin-top:10px;font-size:12.5px}.hs-new-ticket textarea.input{resize:vertical;font-family:inherit}.hs-status{white-space:nowrap;border-radius:999px;flex-shrink:0;align-items:center;padding:3px 10px;font-size:11px;font-weight:700;display:inline-flex}.hs-status-open{background:var(--warning-bg,#fffbeb);color:var(--warning,#f59e0b)}.hs-status-in_progress{background:var(--primary-bg,#eff6ff);color:var(--primary,#2563eb)}.hs-status-resolved{background:var(--success-bg,#ecfdf5);color:var(--success,#10b981)}.hs-status-closed{background:var(--border-light,#f1f5f9);color:var(--text-muted,#94a3b8)}.hs-ticket-list{flex-direction:column;gap:8px;display:flex}.hs-ticket-row{border:1px solid var(--border,#e2e8f0);cursor:pointer;text-align:left;background:0 0;border-radius:12px;justify-content:space-between;align-items:center;gap:10px;width:100%;padding:12px 14px;transition:all .15s;display:flex}.hs-ticket-row:hover{border-color:var(--primary-light,#60a5fa);background:var(--primary-bg,#eff6ff)}.hs-ticket-row-subject{color:var(--text,#0f172a);font-size:13.5px;font-weight:600}.hs-back{cursor:pointer;color:var(--text-secondary,#64748b);background:0 0;border:none;align-items:center;gap:6px;margin-bottom:12px;padding:0;font-size:12.5px;font-weight:600;display:flex}.hs-back:hover{color:var(--primary,#2563eb)}.hs-ticket-detail-head{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:14px;display:flex}.hs-ticket-detail-head h4{color:var(--text,#0f172a);font-size:15px;font-weight:700}.hs-thread{flex-direction:column;gap:10px;max-height:260px;margin-bottom:12px;padding-right:2px;display:flex;overflow-y:auto}.hs-msg{border-radius:12px;max-width:82%;padding:8px 12px;font-size:13.5px;line-height:1.45}.hs-msg-me{background:var(--primary,#2563eb);color:#fff;border-bottom-right-radius:3px;align-self:flex-end}.hs-msg-staff{background:var(--bg,#f0f4f8);color:var(--text,#0f172a);border-bottom-left-radius:3px;align-self:flex-start}.hs-msg-author{text-transform:uppercase;letter-spacing:.03em;opacity:.7;margin-bottom:3px;font-size:10.5px;font-weight:700;display:block}.hs-msg p{margin:0}.hs-msg-time{opacity:.6;margin-top:4px;font-size:10.5px;display:block}.hs-reply-box{align-items:flex-end;gap:8px;display:flex}.hs-reply-box textarea{resize:none;border:1px solid var(--border,#e2e8f0);border-radius:10px;flex:1;padding:8px 12px;font-family:inherit;font-size:13.5px}.hs-reply-box textarea:focus{border-color:var(--primary,#2563eb);outline:none}.hs-send-btn{background:var(--primary,#2563eb);color:#fff;cursor:pointer;border:none;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.hs-send-btn:disabled{opacity:.5;cursor:not-allowed}