How bookings, pickups, cancellations and claims work for customers.
The amounts on this page are the charges currently in force. Every order records the fees that applied when it was placed, so a later change never alters an order you have already made.
Dryzapp connects you with local vendors for laundry, dry cleaning, ironing and specialty fabric care. Orders are placed through the platform, and the full price including all charges is shown before you confirm.
Every order carries a delivery fee of ₹30 and a platform fee of ₹12. Both appear on your bill before checkout and are recorded on the order, so a later change to our pricing never alters an order you have already placed.
Vendors set their own item prices. What you see on a vendor's page is what you pay for those items.
Please have your garments ready and accessible during the pickup window you selected. If nobody is available and the pickup or delivery fails, the order has to be rescheduled.
A rescheduling fee may apply to a pickup or delivery missed because nobody was available. You will be told the amount before the new slot is confirmed; it is never charged silently.
If a vendor misses your window, there is no fee to you and you can cancel the order at no cost.
Check pockets and remove all valuables before pickup. Neither Dryzapp nor its vendors are responsible for cash, electronics, jewellery, documents or other items left in garments.
Garments without a care label, or with pre-existing damage, weak seams or unstable dye, are cleaned at the owner's risk. The vendor records the condition of your items when they arrive at the facility.
Report anything missing or damaged within 24 hours of delivery, through Help and Support in the app or website, with photographs. We cannot assess a claim raised after that window, because the garment has by then left our chain of custody.
Where a claim is upheld, compensation is credited to your Dryzapp wallet, or refunded to your original payment method if you ask.
We do not compensate for normal wear, colour fading consistent with the fabric's age, damage arising from pre-existing weakness, items cleaned against a care label at your request, or valuables left in pockets.
Dryzapp reviews every claim itself rather than leaving you to argue with the vendor.
You can cancel free of charge any time before the vendor dispatches a driver for pickup.
Prepaid orders cancelled in that window are refunded in full: instantly to your Dryzapp wallet, or in 5-7 business days if you want it returned to the original payment method.
After pickup, an order can be cancelled only if the vendor has not begun processing. Once cleaning has started, the service charge for work already done is payable.
Pay online, from your Dryzapp wallet, or in cash on delivery where the vendor offers it. The method is chosen at checkout.
Wallet balance can be used for any order and never expires. It is not transferable and cannot be withdrawn as cash.
Coupons apply to the item total only, not to delivery or platform fees, and one coupon may be used per order.
Something here unclear, or a problem with an order? Raise a ticket from Help & Support in the app or on the website and our team will pick it up.