The agreement between you and Dryzapp for using the platform.
The amounts on this page are the charges currently in force. Every order records the fees that applied when it was placed, so a later change never alters an order you have already made.
By creating an account or placing an order, you accept these terms and the policies linked from this page.
You must be 18 or older to hold an account, and the details you give us must be accurate.
You are responsible for what happens under your account. Tell us straight away if you think someone else has access to it.
Dryzapp is a marketplace. Cleaning is carried out by independent partner vendors, not by Dryzapp.
We are responsible for the platform, for verifying vendors before they go live, for handling your payments, and for mediating claims and disputes.
Vendors are responsible for the cleaning work itself and for the care of your garments while in their possession.
Dryzapp mediates disputes between customers and vendors. Raise them through Help and Support with any evidence you have.
Our support team's determination on an order claim is final within the platform. Nothing here removes any right you have under Indian consumer law.
Do not use Dryzapp for anything unlawful, do not attempt to interfere with the platform or access other people's accounts, and do not submit false claims.
Accounts used fraudulently may be suspended, and pending payouts held, while we investigate.
We may update these terms as the platform grows. Material changes will be notified in the app and on the website before they take effect, and the date at the top of this page will change.
Continuing to use Dryzapp after a change means you accept the updated terms.
Questions about these terms: support@dryzapp.com, or raise a ticket from Help and Support in the app or website.
Something here unclear, or a problem with an order? Raise a ticket from Help & Support in the app or on the website and our team will pick it up.