What we collect, why, who sees it, and what you can ask us to delete.
The amounts on this page are the charges currently in force. Every order records the fees that applied when it was placed, so a later change never alters an order you have already made.
Account details: your name, phone number and email address.
Order details: pickup addresses, the items in your order, timings, and any photos or notes you attach.
Location: only when you tap 'use my current location'. We convert the coordinates to an area name to find nearby shops, and we store that area name, not a continuous location history. The app never tracks you in the background.
Payment records: the amount, method and status of a transaction. Full card details are never stored on our systems.
Vendors additionally provide business and identity documents for verification.
To place, fulfil and deliver your orders, and to show you your history.
To let you and the vendor contact each other about an order in progress.
To review damage claims and resolve disputes.
To detect fraud and abuse of the platform.
We do not sell your personal data.
Vendors see only what they need to fulfil your order: your name, contact number, pickup address and the items. They may use it for that order and nothing else.
Our support team can see your orders and tickets in order to help you.
Vendor verification documents are visible only to Dryzapp staff authorised to review them, never to customers or other vendors.
Passwords are stored using modern password hashing with a server-side secret, and are never recoverable in readable form, not even by us.
Traffic between your device and Dryzapp is encrypted.
Staff access to customer data is limited by role and recorded in an internal audit log.
You can view and correct your account details at any time from your profile.
You can ask us to delete your account by writing to support@dryzapp.com. We will remove your personal details, keeping only the minimum transaction records we are required to retain.
Location permission can be withdrawn at any time in your phone or browser settings. The app still works; you just pick your area manually.
Something here unclear, or a problem with an order? Raise a ticket from Help & Support in the app or on the website and our team will pick it up.